Our vendor portal
Welcome to Garmentier - we’re excited to work with you! Below you will find a tutorial and more information around our Vendor Portal. If you have questions, please email us at info@garmentier.co!
index
access
Navigation & definitions
order statuses
processing an order
access
a. Who should have access to the Vendor Portal?
Store Managers, designated Operations/Fulfillment employees, executives overseeing the program
b. How do I log in?
From the login page on our website, click “Retail Partner? Click here to Log In”.
You will be redirected to our Vendor Portal log in page. Enter your Garmentier credentials (email + password), and voila - you’re in!
Navigation & definitions
VENDOR PORTAL OVERVIEW
The Vendor Portal is used for fulfillment, tracking and monitoring all orders from Garmentier. This includes:
Style Boxes
In-Store Pulls
In-Store Appointments
If our partnership with you includes in-store pulls and appointments, you’ll also have access to the appointment calendar.
NAVIGATION & definitions
Order Type: On the left-hand side, you’ll see a section that allows you to filter by order type. These order types are also known as our “sales channels”.
Style Boxes: Garmentier has placed an order for product that will be shipped “on consignment” to the stylist/client
In-Store Pulls: A Garmentier Stylist has come to your physical store and done a consignment “pull” of your product to take offsite and sell to their clients.
In-Store Appointments: A Garmentier Stylist has hosted an appointment with their client at your store and sold product.
**Note: Affiliate sales are not currently shown here - only consignment & store orders.
Store Location: Choose one or more stores that are active to filter orders.
Order Statuses: In the middle, you’ll see the different order status sections. Each be expanded for further information and management. For more on order statuses, see the next section below!
Partnership Stats: At the top, you’ll see basic sales and order metrics for your brand.
Out in Boxes: The merchandise value that is currently out of your inventory in boxes with customers.
Month-to-Date Sales: The merchandise value that has been sold in the current month.
Partnership Sales: The value of merchandise that has been sold throughout our partnership.
**Note: All stats are calculated in “Vendor Cost” - or, the price Garmentier will pay to you. We will also display them by retail price soon!
Garmentier Support Chat: Have a question, a tech issue, or need order support? On the bottom right, you’ll see a little “chat” icon - you can message our team here any time!
Order Statuses
Order statuses will vary by order type (sales channel). Here is an overview of each:
STYLE BOXES
New
This status is for new orders that have been sent to you! They require your attention as they need to be fulfilled.
Pending Information
This status is for orders that are awaiting confirmation from the Stylist or our team. An order may be in this status if: (a) an item that was requested is out of stock and needs substitution, (b) Garmentier is verifying the order confirmation, or (c) our team is waiting on you for tracking or item information.
Shipped Out
This status is for orders that have fully shipped. Because we have tracking built directly into our platform, movement of orders into and out of this status is automated. You can click on the tracking to see the progress if you’d like! No need to do anything here.
With Client/Stylist
This status is for orders that have been delivered to their destination. Once the items have been “decisioned” and the box has been shipped back, the tracking will automatically move the order to the next status. No need for action here.
On Its Way Back
Because our platform is connected to your shipping carrier, once the customer/stylist has dropped the Style Box back into the mail, the box will automatically be moved into this status. You can click on the tracking to see the progress.
Ready to Charge
Once all related tracking numbers for the order have been delivered back to you, the order will automatically move into this status. Click into each order and go through the brief workflow to verify what you received back - you can mark discrepancies if there are any. If not, you can click “Complete Order” and charge Garmentier!
Completed
Once you’ve selected “Complete Order”, the order will be moved here. You can reference the order at any time.
In-store pulls
New
What it means: Whenever a Stylist books an in-store pull through Garmentier, there will be an open order ready for you in the “New” status that is associated to it with the customer’s information (confidential!). The Garmentier order number corresponding to the pull will also be in your calendar invite for the pull as well.
What to do: Once the Stylist has completed their pull, go into the order and upload the PO/Memo document that shows the items that were pulled. You can screenshot something from your POS and upload it here - whatever is easiest!
Pending Information
What it means: Whenever a Stylist books an in-store pull through Garmentier, there will be an open order ready for you in the “New” status that is associated to it with the customer’s information (confidential!). The Garmentier order number corresponding to the pull will also be in your calendar invite for the pull as well!
What to do: Once the Stylist has completed their pull, go into the order and upload the PO/Memo document that shows the items that were pulled. You can screenshot something from your POS and upload it here - whatever is easiest!
Shipped Out
This status is for orders that have fully shipped. Because we have tracking built directly into our platform, movement of orders into and out of this status is automated. You can click on the tracking to see the progress if you’d like! No need to do anything here.
With Client/Stylist
This status is for orders that have been delivered to their destination. Once the items have been “decisioned” and the box has been shipped back, the tracking will automatically move the order to the next status. No need for action here.
On Its Way Back
Because our platform is connected to your shipping carrier, once the customer/stylist has dropped the Style Box back into the mail, the box will automatically be moved into this status. You can click on the tracking to see the progress.
SUMMARY
As a summary, here’s a look at each of the statuses per order type and what to do with them:
availability confirmation, shipping info, and POs.
availability confirmation
You simply click “Confirm Item Availability” to confirm available items.
Unavailable item
If a requested item is unavailable, you can select one of the following options if applicable. If the item can be substituted, you will be prompted to enter Item Information for the substitution. Garmentier will be notified and get back to you ASAP!
Shipping information
Under Shipping Information, you can add Outbound and Inbound Tracking for any Style Box orders.
POs, Memos and confirmation
Finally you can click on “POs, memos, and confirmation #’s” and add the confirmation # and upload the memo.
Shipped Out Status
When looking at the Shipped Out status you see the Established Arrival date, Order #, and the Summary again.
With Client/Stylist Status
Displays all of the boxes that are with the Client/Stylist. You see the Due Date, Order #, and the Summary.
On its Way Back Status
When an order is On its Way Back you are able to check out the Date Expected Back, Order #, and the Summary as well.
What happens when an order is On its Way Back?
When an order is On its Way Back you are able to check out the Date Expected Back, Order #, and the Summary as well.
Ready to Charge Status
Orders in this stage are ready to be billed to Garmentier by you! Once you receive it back, you can mark any discrepancies by toggling the "This item is NOT in the return box' button.
Completed Status
In the Completed status you can see the Date Completed, Order #, and Summary.