RAG & BONE STORES: VENDOR PORTAL & SOP

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SALES CHANNELS

RAG & BONE STORE S.O.P.

GARMENTIER vendor portal TUTORIAL

SALES CHANNELS

Garmentier offers a variety of ways for Stylists to help sell your product. For our partnership with you, we have the below channels available:

rag & bone store S.o.p.

garmentier vendor portal TUTORIAL

Garmentier’s Vendor Portal is used for fulfillment, tracking and monitoring your orders with Garmentier. This includes In-Store Pulls, In-Store Appointments & Style Boxes (Style Boxes aren’t live yet for rag & bone!)

NAVIGATING THE PORTAL

1. Order Type: On the left-hand side, you’ll see a section that allows you to filter by “order type”. Orders are simply Garmentier transactions with rag & bone. These “order types” are also known as our “Sales Channels”:

   • Style Boxes: Garmentier has placed an order for product that will be shipped “on consignment” to the stylist/client.

   • In-Store Pulls: A Garmentier Stylist comes to your physical store and does a consignment “pull” of your product to take offsite and sell to their clients.

   • In-Store Appointments: A Garmentier Stylist hosts an appointment with their client at your store and sells product.

2. Store Location: Here you’ll find the active stores for rag & bone. Choose one or more stores to filter the orders you can view.

3. Order Statuses: In the middle, you’ll see the different order status sections. Each can be expanded for further information and management. For more on order statuses, see the next section below!

4. Partnership Stats: At the top, you’ll see basic sales and order metrics for your brand.

   • Out in Boxes: The value of pulled merchandise value that is currently out of your inventory and with the clients of Garmentier stylists.

   • Month-to-Date Sales: The value of merchandise that has been sold in the current month.

   • Partnership Sales: The value of merchandise that has been sold throughout your partnership lifetime.

     **Note: All stats are calculated in “Vendor Cost” - or, the price Garmentier will pay to you. We will also display them by retail MSRP soon!

5. Garmentier Support Chat: Have a question, a tech issue, or need order support? On the bottom right, you’ll see a little “chat” icon 💬 - you can message our team here any time!

MANAGING orders

Below you’ll see the different vendor portal instructions by transaction type.

STYLE BOXES

1. New

   • This status is for new orders that have been sent to you! They require your attention as they need to be fulfilled.

2. Pending Information

   • This status is for orders that are awaiting confirmation from the Stylist or our team. An order may be in this status if: (a) an item that was requested is out of stock and needs substitution, (b) Garmentier is verifying the order confirmation, or (c) our team is waiting on you for tracking or further item information.

   • If items are being shipped from another store, please confirm the availability of the item with the store directly.

3. Shipped Out

   • This status is for orders that have fully shipped. Because we have tracking built directly into our platform, movement of orders into and out of this status is automated. You can click on the tracking to see the progress if you’d like!

   • If items are being shipped from another store, please add the tracking # from the affiliated store.

4. With Client/Stylist

   • This status is for orders that have been delivered to their destination. Once the items have been “decisioned” and the box has been shipped back, the tracking will automatically move the order to the next status. No action required.

5. On Its Way Back

   • Because our platform is connected to your shipping carrier, once the customer/stylist has dropped the Style Box back into the mail, the box will automatically be moved into this status. You can click on the tracking to see the progress. No action required.

6. Ready to Charge

   • Once all tracking #’s have been delivered back to you, the order will automatically move into this status. Click into each order and go through the brief workflow to verify what you received back (note: you can mark discrepancies if there are any!). After charging Garmentier’s card on file, upload any Final Receipt(s), and mark the order as “Complete”!

7. Complete

   • Once you’ve selected “Complete Order”, the order will be moved here. You can reference the order at any time. Done!

In-Store pulls

1. New

   • 3 things happen when a Garmentier Stylist schedules an in-store pull:

     • You’ll get a calendar invite to your store’s calendar

     • You’ll get an email confirmation of the pull to your store distro

     • An open order will be dropped into this status for the Stylist’s pull

   • Action to be taken: Once the Stylist arrives and finishes their pull, save the Pull Memo as a PDF on your store’s computer, and upload the file to the PO’s, Memos, and Confirmation Numbers section. Type in the Transaction # (i.e. “SO-123456), click Save, and Continue.

2. Pending Information

   • Once you’ve uploaded the Pull Memo and confirmed, the order will move to “Pending Information” as it waits for the individual item information and photos to populate inside the order.

   • No action required here! Once the items are done populating into the order, it will automatically move to the next stage.

3. With Client/Stylist

   • Any pulls that are out of your inventory with Garmentier Stylists will be here! Items pulled will appear individually inside the order. Click inside each order to review them!

   • No action required here! Once the Stylist confirms the items the customer is keeping or returning, the order will automatically move to the next status.

4. Ready to Charge

   • Once the Stylist has confirmed kept/returned items, the order will automatically move into the “Ready to Charge” status. The Stylist either already has, or will soon be returning any unkept items from the pull to your store.

   • Action to be taken: For each order in this status, wait for the pull to be returned to you. Once you have any unkept items back in your hands, click into each order and go through the brief workflow to verify what you received back (note: you can mark discrepancies if there are any!). After charging Garmentier’s card on file, upload any Final Receipt(s), and mark the order as “Complete”!

     • CONFIDENTIALITY NOTICE:

       • The Garmentier credit card on file is the only acceptable form of payment for Garmentier Stylist transactions - including both pulls and appointments!

       • Stylists should never receive copies of receipts or be shown the POS screen - there are confidential discounts that they should not be able to see. Please be ultra-careful with this!

5. Completed

   • Once you’ve clicked “Complete”, the order will be moved here. You can reference the order at any time!

   • Done!

In-store Appointments

1. New

   • 3 things happen when a Garmentier Stylist schedules an in-store appointment:

     • You’ll get a calendar invite to your store’s calendar

     • You’ll get an email confirmation of the pull to your store distro

     • An open order will be dropped into this status for the Stylist’s appointment

   • Action to be taken:

     • Once the Stylist arrives and finishes their client appointment, you’ll ring up the transaction on your POS and charge Garmentier - using only the Garmentier credit card on file + Garmentier discount for the purchase.

     • Do not give a receipt to the Stylist or Client in store! You can let them know they’ll receive the receipt in their email.

     • Save the receipt as a PDF on your store’s computer, and upload the file to the PO’s, Memos, and Confirmation Numbers section. Type in the Transaction # (i.e. “SO-123456), click Save, and Continue.

2. Pending Information

   • Once you’ve uploaded the receipt and confirmed, the order will move to “Pending Information” as it waits for Garmentier to load the individual item information and photos inside the order. Garmentier will verify the order in this stage and make sure it’s charged properly to the customer on our end.

   • No action required here! Once the items are done populating into the order, Garmentier will automatically transition this order to “Complete”.

3. Complete

   • You can reference this appointment receipt or items sold at any time by clicking into the order.

   • Done!