VENDOR PORTAL + STANDARD OPERATING PROCEDURE
Welcome to Garmentier - we’re excited to work with you! Below you will find your Standard Operating Procedure as well as a tutorial and FAQ for our Vendor Portal. If you have questions, please email us at info@garmentier.co!
index
SALES CHANNELS
our vendor portal
FAQ
SALES CHANNELS
Garmentier offers a variety of ways for Stylists to help sell your product. For our partnership with you, we’ll be focusing on two of our channels first: In-Store Appointments and In-Store Pulls. Check out the details below for more information on these two channels as well as the procedures for each.
OUR VENDOR PORTAL
Garmentier’s Vendor Portal is used for fulfillment, tracking and monitoring your orders with Garmentier. This includes In-Store Pulls, In-Store Appointments & Style Boxes (Style Boxes aren’t live yet for Tamara Mellon!)
accessING THE PORTAL
a. Who should have access to the Vendor Portal?
Store Managers, designated Operations/Fulfillment employees, executives overseeing the program
b. How do I log in?
From the login page on our website, click “Retail Partner? Click here to Log In”.
You will be redirected to our Vendor Portal log in page. Enter your Garmentier credentials (email + password), and voila - you’re in!
NAVIGATION & DEFINITIONS
Order Type: On the left-hand side, you’ll see a section that allows you to filter by “order type”. Orders are simply Garmentier transactions with Tamara Mellon. These “order types” are also known as our “sales channels”.
Style Boxes: Garmentier has placed an order for product that will be shipped “on consignment” to the stylist/client. **Note: Style Boxes are not yet live for Tamara Mellon!
In-Store Pulls: A Garmentier Stylist comes to your physical store and does a consignment “pull” of your product to take offsite and sell to their clients.
In-Store Appointments: A Garmentier Stylist hosts an appointment with their client at your store and sells product.
Store Location: Here you’ll find the active stores for Tamara Mellon. Choose one or more stores to filter the orders you can view.
Order Statuses: In the middle, you’ll see the different order status sections. Each be expanded for further information and management. For more on order statuses, see the next section below!
Partnership Stats: At the top, you’ll see basic sales and order metrics for your brand.
Out in Boxes: The value of pulled merchandise value that is currently out of your inventory with Garmentier Stylists for their customers.
Month-to-Date Sales: The value of merchandise that has been sold in the current month.
Partnership Sales: The value of merchandise that has been sold throughout our partnership.
**Note: All stats are calculated in “Vendor Cost” - or, the price Garmentier will pay to you. We will also display them by retail MSRP soon!
Garmentier Support Chat: Have a question, a tech issue, or need order support? On the bottom right, you’ll see a little “chat” icon - you can message our team here any time!
Order Statuses
Order statuses will vary by order type (sales channel). Here is an overview of each that is relevant to you:
In-Store pulls
New
3 things happen when a Garmentier Stylist schedules a pull with your store:
You’ll get a calendar invite to your store’s calendly calendar,
You’ll get an email confirmation of the pull to your store distro, and
An open order will be dropped into this status for the Stylist’s pull.
Action to be taken: Once the Stylist arrives and finishes their pull, upload the pull item PDF from your POS (we call this a “Pull Memo”) and click “Confirm”.
Pending Information
Once you’ve uploaded the Pull Memo and confirmed, the order will move to “Pending Information” as it waits for the individual item information and photos to populate inside the order.
Action to be taken: Nothing needs to be done on your part! Once the items are done populating into the order, it will automatically move to the next stage.
With Client/Stylist
All pull orders that are out of your inventory with Garmentier Stylists will be here! The items should now all appear individually inside the order. Go ahead and click in there to check it out!
Action to be taken: No need for action here. Once the Stylist confirms the items the customer is keeping or returning, the order will automatically move to the next status.
Ready to Charge
Once the Stylist has confirmed kept/returned items,, the order will automatically move into this “Ready to Charge” status. The Stylist either already has or will soon be returning any unkept items from the pull to your store.
Action to be taken: For each order in this status, wait for the pull to be returned to you first. Once you have any unkept items back in your hands, simply click into the pull order and go through the brief workflow to verify what you received back. You can mark discrepancies if there are any - if so, just chat our team! If not, you can click “Complete Order” and charge Garmentier’s credit card that is being kept on file.
**IMPORTANT TO REMEMBER:
The Garmentier credit card on file is the only acceptable form of payment for Garmentier Stylist transactions - including both pulls and appointments!
Stylists should never receive copies of receipts or be shown the POS screen - there are confidential discounts that they should not be able to see. Please be ultra careful with this!
Completed
Once you’ve clicked “complete”, the order will be moved here. You can reference the order at any time!
Action to be taken: None! You’re all done.
In-store Appointments
New
3 things happen when a Garmentier Stylist schedules an In-Store Appt:
You’ll get a calendar invite to your store’s calendly calendar,
You’ll get an email confirmation of the appt to your store distro, and
An open order will be dropped into this status for the Stylist’s appt.
Action to be taken:
Once the Stylist arrives and finishes their client appointment, you’ll ring up the transaction on your POS and using only the Garmentier credit card on file for the purchase.
Do not give a receipt to the Stylist or Client in store - you can let them know they’ll receive the receipt in their email!
Save the receipt as a PDF on your POS and upload the receipt file to this order and click “Confirm”.
Pending Information
Once you’ve uploaded the receipt and confirmed, the order will move to “Pending Information” as it waits for the individual item information and photos to populate inside the order. Here, Garmentier will verify the order and make sure it’s charged properly to the customer on our end.
Action to be taken: Nothing needs to be done on your part! Once the items are done populating into the order, it will automatically move to “Complete”.
Complete
Et voila…that’s it! You can reference this appointment receipt or items sold at any time by clicking into the order.
Uploading PDF’s from Shopify to the Vendor Portal
Below is the process for uploading the consignment memo (for pulls) or purchase order (receipts for sales) PDF from Tamara Mellon’s POS (Shopify) to Garmentier’s Vendor Portal. The process is the same for both:
1. After the Garmentier consignment or purchase order is placed, go into Shopify Admin and locate the TM Shopify order number:
2. Next, select “Print Order Page”:
3. Then, set the print destination to "Save as PDF"
4. Name the PDF with the associated "Garmentier Consignment #" OR "Garmentier Purchase Order #" depending on which PDF you are uploading. Save the PDF in your respective Garmentier Consignment/PO folder on your desktop.
5. And finally, upload the PDF to the Garmentier Vendor Portal, following the Garmentier SOP above.
