These new features are here to help virtually styling your clients as easy as possible.
SHARING LOOK BOOKS IN GRM CLIENT
More relevant content = more success.
Customers can tell when they're being listened to...and when they're not! Ensure you're suggesting the right products and deliver the highest level of personalization with our new Look Book Builder feature updates:
View the customer's product ratings and feedback
Respond to comments in real-time while creating looks
See when the customer last reviewed your suggestions
Choose inventory items that meet the customer's needs, and steer clear of items that don't match their preferences
ENHANCED CLIENT SEARCH
The “Black Book” of the digital age: your Client List is your go-to spot for searching and filtering your customers by the most relevant details to complete tasks and reach outs.
Used to having to pull lists of the "right" customers to reach out to? Now you have your own opportunity-finder right within Client Search!
Filter who to reach out to (or assign tasks for) by:
Task & reach-out status,
Products purchased/not purchased (soon: by sku!),
Recently engaged or inactive customers,
Important customer KPI's (e.g. AOV)
...and much more!
Bulk-assign tasks for groups of clients to stay organized with your book
Find new selling and reachout opportunities!
REMINDERS
Easily launch sales initiatives for entire customer segments
Use the Bulk Task Assignment feature to drop tasks to sales associates that cover an entire customer segment
This helps you instantly roll out marketing-directed sales initiatives, like:
Reach-outs for upcoming events,
Reach-outs for new product launches to ideal customers,
Re-engaging inactive customers,
Retargeting online vs in-store customers
...and more - the possibilities are endless!
Individualized Reminder lists can be found on your client profiles
GRM CLIENT
Let your customers tell you what they want.
Empower your customers to tell you what they're in the market for to open up dialogue, so you can deliver on what they want most. The new Wishlists & Get Recommendations features on Garmentier's Client App:
Enables customers to add Wishlist items they're "in search" of via URL's, pictures & descriptions
Adds the "Wishlist" items directly to the customer's "Shopping List" in the Garmentier CRM
Creates Reminders for your associates to shop the requested items for customers
"But what about customers who aren't sure what they're looking for?" Our app prompts customers without specific items in mind to request shopping suggestions (a look book!), or book an appointment with your store team!
With GarmentierClient, your customers shop and help you get to know them better - all in a few quick clicks. Clients can:
Shop multiple "outfits" and product recommendations in a look book
Give feedback on items to help you learn their style
Buy recommended products directly on your site with one click
View items they already own that pair well with the suggestions you send
See or revisit their feedback, likes & dislikes in their profile (your own team can see this in the clienteling app, too!)