CLIENT MANAGEMENT

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WHAT are CRM tools?

Our client management tools allow you to neatly (and securely) store your clientele and all their information in Garmentier. Keep track of your client’s contact information, credit card, address, and sizing.

Ok… Why should I use it?

Uploading your clientele is the first step to using Garmentier. Your clients are your business which is why you need all their information on file for quick access.

With client profiles you can:

Wow, so how do I use it?

CHECK OUT OUR VIDEO TUTORIAL BELOW!

The Instructions:

1. In the Client’s Tab of Garmentier, click + New Client

2. Fill out all client information and select save

3. In your client’s new profile, update sizing & measurements

4. Add Address and Credit Card to complete their profile!

Want To Bulk Upload Clients?

Follow these steps:

1. First, download our CSV template

   1. Add Client information

   2. Export as .csv file

   3. Upload in Garmentier platform

2. Head the Clients Tab in Garmentier

3. Select +Upload CSV from the upper right-hand corner

4. Click Browse, select your CSV file with all your client information, then click Upload

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GARMENTIER CLIENT SETUP

CLICK PLAY!

Watch our tutorial and follow the steps below to learn more.

THE STEP-BY-STEP:

1. Set up your Garmentier Client settings in your Stylist Profile in Garmentier

   • Make sure to add your headshot, company logo, and booking links!

2. Add your clients!

   • Want all clients to have access? Message us on Garmentier Chat!

   • To add clients on-by-one:

     • In Clients, select an existing client and edit their profile

     • Scroll down to Garmentier Client Settings and change Access Status to Has Access

     • Check Send email invite to client & save

     • Your client will receive an email invite to complete sign-up. Plus, use THIS email template to provide them with all the need-to-know info!

3. Add your Garmentier Client URL to your website for a DIY ‘client portal’ (example here!)

NOW, YOUR CLIENT CAN:

Manage their Account Details

Collaborate on Digital Wardrobe

Review & shop Look Books

Share feedback with Wardrobe Comments

…and more, coming soon!

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Want a personal tutorial?

Click HERE to schedule a 15-minute call with our team.

SHARING LOOK BOOKS IN GARMENTIER CLIENT

These new features are here to help virtually styling your clients as easy as possible.

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SHARING LOOK BOOKS IN GRM CLIENT

More relevant content = more success.

Customers can tell when they're being listened to...and when they're not! Ensure you're suggesting the right products and deliver the highest level of personalization with our new Look Book Builder feature updates:

• View the customer's product ratings and feedback

• Respond to comments in real-time while creating looks

• See when the customer last reviewed your suggestions

• Choose inventory items that meet the customer's needs, and steer clear of items that don't match their preferences

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ENHANCED CLIENT SEARCH

The “Black Book” of the digital age: your Client List is your go-to spot for searching and filtering your customers by the most relevant details to complete tasks and reach outs.

Used to having to pull lists of the "right" customers to reach out to? Now you have your own opportunity-finder right within Client Search!

• Filter who to reach out to (or assign tasks for) by:

  • Task & reach-out status,

  • Products purchased/not purchased (soon: by sku!),

  • Recently engaged or inactive customers,

  • Important customer KPI's (e.g. AOV)

    ...and much more!

• Bulk-assign tasks for groups of clients to stay organized with your book

• Find new selling and reachout opportunities!

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REMINDERS

Easily launch sales initiatives for entire customer segments

• Use the Bulk Task Assignment feature to drop tasks to sales associates that cover an entire customer segment

• This helps you instantly roll out marketing-directed sales initiatives, like:

  • Reach-outs for upcoming events,

  • Reach-outs for new product launches to ideal customers,

  • Re-engaging inactive customers,

  • Retargeting online vs in-store customers

    ...and more - the possibilities are endless!

• Individualized Reminder lists can be found on your client profiles

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GRM CLIENT

Let your customers tell you what they want.

• Empower your customers to tell you what they're in the market for to open up dialogue, so you can deliver on what they want most. The new Wishlists & Get Recommendations features on Garmentier's Client App:

  • Enables customers to add Wishlist items they're "in search" of via URL's, pictures & descriptions

  • Adds the "Wishlist" items directly to the customer's "Shopping List" in the Garmentier CRM

  • Creates Reminders for your associates to shop the requested items for customers

  • "But what about customers who aren't sure what they're looking for?" Our app prompts customers without specific items in mind to request shopping suggestions (a look book!), or book an appointment with your store team!

• With GarmentierClient, your customers shop and help you get to know them better - all in a few quick clicks. Clients can:

  • Shop multiple "outfits" and product recommendations in a look book

  • Give feedback on items to help you learn their style

  • Buy recommended products directly on your site with one click

  • View items they already own that pair well with the suggestions you send

  • See or revisit their feedback, likes & dislikes in their profile (your own team can see this in the clienteling app, too!)

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QUESTIONS ABOUT OUR FEATURES?

Email info@garmentier.co for more information about the latest tech releases.

Happy styling!