GRM CLIENT

Finally, a fun, fast & simple app for you & your clients to work together!

Garmentier Client is a “home base” for your clients to work directly with you in a tech-forward, delightful way. With digital wardrobes, look books, chat, shopping recommendations and more, you’ll be more efficient than ever! The app includes:

Your own branded app experience for clients can add to their iPhone/tablet homescreens (also usable on computers) - no download from the app store necessary! (See directions here to add the app)

• Share look books, outfits, and shopping recommendations with the click of a button

• Chat & get feedback on your shopping or styling suggestions via Comments & Reviews

• Features empowering your clients to update their own personal info securely, including billing & shipping.

• Tools for your clients to engage with you more easily - including uploading items they already own to their wardrobe, requesting shopping recommendations or styling services with you, booking time with you, and more.

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HELPFUL Pro-TIPS

1. Set up a client profile for yourself in Garmentier to see the experience. Add a handful of items to the wardrobe and create a look book or two - then log into the Client side. It will be easier to guide your client after going through the process yourself.

2. Film & share a screen recording on your phone to show the experience to current and potential clients. Having your own app is a huge perk of working with you - your clients will be excited! Once you build out your own Garmentier Client wardrobe; film a phone screen recording to show the functionality and perks to your clientele.

3. Personalize the client experience via your Stylist Profile settings in Garmentier. Upload your most recent headshot into your Stylist Profile, and add other social and booking links (linkedin, phone, pinterest, instagram, facebook, calendar booking link..) in your Stylist Profile - this way your clients can see them on the client app!

4. Book your clients with ease. Speaking of your calendar booking link in #3: get a calendaring system for a client to book a consult, whether 15 minutes or a full appointment with you. This increases their engagement - and the amount of services/time they book with you! If you add a calendar link into your Stylist Profile, in the Client App, your clients will see a “Book Appointment” button. Our favorite is Calendly.

5. Give your clients the perk of logging into your Client App right from your own website. Add your client app login landing page link link (located in your Company Settings) to your website (ask us how, or click HERE for an example!

Ready to start?

WATCH THE TUTORIAL!

FAQ’s

Q: IS GARMENTIER CLIENT AN ACTUAL “NATIVE” APP IN THE APP STORE?

A: No, Garmentier Client is not a native app - it is what is called a “Progressive Web App”. We built it this way for 3 reasons:

1. With PWA’s, there is no app download necessary from the app store.

2. Your clients can access the app on any device. Not only does the app work on any device (mobile, tablet, laptop, desktop), it also works regardless of device brand - iPhone, Android, etc. So, your clients can access the app in any way (and at any time!) they choose.

3. It’s a more personalized, branded experience specific to your styling business. Because you have your own URL (it’s in your Company Profile!), your clients can log in directly from links on your Instagram, your website, and more.

Q: HOW DO I ADD THE APP TO THE HOMESCREEN ON MOBILE OR TABLET?

A: You can help your clients add your Garmentier Client app to their iPhone or iPad Home Screen in multiple ways. To learn how, check out the tutorials here!

THE GXT

WHAT IS THE GXT?

The GXT (Garmentier Chrome Extension) is our all-in-one shopping and clipping tool for easy, fast styling.

It is a plugin for your Chrome browser, and makes it easy to add items from retailer's websites directly to your client's wardrobes, look books & invoices!

Install the gxt

HOW IT WORKS:

• The GXT is a plugin (an “extension”) for Google Chrome. Whenever you are shopping or browsing a product online, opening up the GXT helps you select (“clip”) images, product information, and affiliate links for the item and copy those things to Garmentier.

• You can easily add the GXT to your Chrome browser’s Toolbar by clicking any of the “Install the GXT” links on this page. Once you install the plugin, click on the puzzle piece in your browser toolbar to “pin” the GXT, and it’ll appear next to your URL window as shown below:

With the GXT’s small “G” icon next to your URL window, you can easily open the GXT and clip items or generate links at any time.

What you can do with it:

• DIGITIZE CLIENT WARDROBES: Search online for items your clients have previously bought and clip them to their digital wardrobes

• SHOP & SELL: Easily generate affiliate links from our retail partners, as well as shop and clip new items to invoices that you’d like to recommend to your clients. Once clipped to an invoice or wardrobe, you can then suggest the clipped items to your clients via look books or proposals!

• INVOICE CLIENTS: Clip items to an invoice that you’ve either (a) bought on their behalf and need to be reimbursed for, or (b) taken from a retailer on consignment, so that you can easily charge your clients for them. Any items you charge them for will go directly into their wardrobe!

…and much more!

GXT 2.0 FEATURES

Watch the videos below to learn how to navigate and utilize the GXT and the features related to it.

Adding Items to Client Wardrobes

Selecting Primary & Secondary Images

Adding Items to New & Existing Invoices

Commission & Sales Channel Options

Editing Product Details

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GXT FAQ’S

Q: Can I use the GXT with Safari?

A: No, the GXT is only compatible with Google Chrome. Make sure your browser is up-to-date!

Q: Can I use the GXT on my mobile phone?

A: Currently, Google Chrome only allows their extensions to be used on a desktop web browser. Until they change that functionality, it’s best to use the GXT on your laptop/computer.

Q: Will the GXT pull product information from ANY retailer?

A: Our GXT is getting smarter all the time! Here’s a few things to know about the images and products it can pull:

• Images from any site: The GXT will automatically allow you to select any and all images that any product webpage makes available to us.

• Product details from Retail Partners: The GXT should pull in most of the product details (but not always all) for our retail partners specifically. If there are things that are not automatically filling in from our partner’s sites, please let us know via Garmentier chat or info@garmentier.co. Product info from non-Retail Partners: Not all sites will automatically fill in the product information for the GXT, but you can easily and quickly add in any product info that doesn’t auto-populate yourself.

Q: What if an item' saved in my client’s invoice changes price on the retailer’s website?

A: When clipping an item with the GXT, you are copying over the information at a point in time. This means that you’re copying the current price - the price will not automatically change on the item in Garmentier if the retailer adjusts the price of the item after it’s clipped. If a retailer updated a price and you need to change the price for the item in your invoice or look book, you can easily update the price in the garment itself inside Garmentier.

Q: What if the GXT does not reflect the same price as the website?

A: If you clip something from one of our retail partners and the price on the GXT does not match what is on the website, it is likely a bug - so please report this to us with a screenshot via Garmentier Chat or info@garmentier.co. For non-retail partners, or as an easy workaround for the above, you can always go into the item to edit it and change the price (as long as it is not a retail partner Style Box (Shipped Pull), In Store Pull, or In Store Appointment invoice).

Q: I need to use affiliate links from the GXT to shop and purchase items. How do I do that?

1. Go to the product page for the item you’d like to purchase

2. Open the GXT and click “Copy Affiliate Link”

3. Paste the copied link into your browser

4. Add your item(s) to cart and complete the purchase without clicking away from the site or on any other offers (any items added and purchased from that particular site after you paste in the first affiliate link you copied will be tracked for commission!)

….…and if you’re purchasing that item on behalf of a client and also need to invoice them for it, complete steps 1-4, then:

1. Open the GXT again when on the item page, and add the product images and details you want for the item.

2. Then under the Actions section, select “Add to Client Invoice” and choose the correct client. You can either select an existing invoice, or create a new one.

3. Click “Add to Client Invoice” at the bottom. If that’s the last item you need to clip, you can head to the invoice and bill your client right from the GXT!

want a live gxt tutorial?

book a 15-min session with us

SHARING LOOK BOOKS IN GARMENTIER CLIENT

These new features are here to help virtually styling your clients as easy as possible.

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SHARING LOOK BOOKS IN GRM CLIENT

More relevant content = more success.

Customers can tell when they're being listened to...and when they're not! Ensure you're suggesting the right products and deliver the highest level of personalization with our new Look Book Builder feature updates:

• View the customer's product ratings and feedback

• Respond to comments in real-time while creating looks

• See when the customer last reviewed your suggestions

• Choose inventory items that meet the customer's needs, and steer clear of items that don't match their preferences

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ENHANCED CLIENT SEARCH

The “Black Book” of the digital age: your Client List is your go-to spot for searching and filtering your customers by the most relevant details to complete tasks and reach outs.

Used to having to pull lists of the "right" customers to reach out to? Now you have your own opportunity-finder right within Client Search!

• Filter who to reach out to (or assign tasks for) by:

  • Task & reach-out status,

  • Products purchased/not purchased (soon: by sku!),

  • Recently engaged or inactive customers,

  • Important customer KPI's (e.g. AOV)

    ...and much more!

• Bulk-assign tasks for groups of clients to stay organized with your book

• Find new selling and reachout opportunities!

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REMINDERS

Easily launch sales initiatives for entire customer segments

• Use the Bulk Task Assignment feature to drop tasks to sales associates that cover an entire customer segment

• This helps you instantly roll out marketing-directed sales initiatives, like:

  • Reach-outs for upcoming events,

  • Reach-outs for new product launches to ideal customers,

  • Re-engaging inactive customers,

  • Retargeting online vs in-store customers

    ...and more - the possibilities are endless!

• Individualized Reminder lists can be found on your client profiles

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GRM CLIENT

Let your customers tell you what they want.

• Empower your customers to tell you what they're in the market for to open up dialogue, so you can deliver on what they want most. The new Wishlists & Get Recommendations features on Garmentier's Client App:

  • Enables customers to add Wishlist items they're "in search" of via URL's, pictures & descriptions

  • Adds the "Wishlist" items directly to the customer's "Shopping List" in the Garmentier CRM

  • Creates Reminders for your associates to shop the requested items for customers

  • "But what about customers who aren't sure what they're looking for?" Our app prompts customers without specific items in mind to request shopping suggestions (a look book!), or book an appointment with your store team!

• With GarmentierClient, your customers shop and help you get to know them better - all in a few quick clicks. Clients can:

  • Shop multiple "outfits" and product recommendations in a look book

  • Give feedback on items to help you learn their style

  • Buy recommended products directly on your site with one click

  • View items they already own that pair well with the suggestions you send

  • See or revisit their feedback, likes & dislikes in their profile (your own team can see this in the clienteling app, too!)

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QUESTIONS ABOUT OUR FEATURES?

Email info@garmentier.co for more information about the latest tech releases.

Happy styling!